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FAQ
LUCKY GIFT CARD PACK
What is a Lucky Gift Card Pack?
The Lucky Gift Card Pack entitles you to entry in Product Promotion draws which give you a guaranteed £25 on activation and the opportunity to win up to £25,000.
When you receive your Lucky Gift Card Pack, the attached One4all Gift Card will have no value. To activate and add value to your One4all Gift Card you need to visit www.giftxtracards.com/activate . The minimum value loaded to your card on activation will be £25.
Where can I Buy a Lucky Gift Card Pack?
The Lucky Gift Card Pack can be purchased in store from Morrisons.
How long does it take for my order to be shipped?
When you purchase a Lucky Gift Card Pack from our website it will be delivered through the following method;
Standard Delivery by post. Delivery takes 5 - 7 business days
Processing of orders and delivery will take place as soon as reasonably possible. Delivery times may vary due to unforeseen circumstances. Please note delivery times do not include weekends and bank holidays in the UK.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your Lucky Gift Card Pack to the wrong address or wrong person as result of you providing us with inaccurate or incomplete information.
Are there any expiry dates linked to my Lucky Gift Card Pack?
The Lucky Gift Card Pack has an expiry date of 12 months from the date of purchase and after that date the Pack cannot be used to participate in the associated Product Promotion draws nor can the One4all Gift Card be activated.
PRODUCT PROMOTION DRAWS
How are Lucky Gift Card Pack Product Promotion draws operated?
The Product Promotion draws are linked to the purchase of the Lucky Gift Card Pack. It is only open to holders of Lucky Gift Card Packs in England, Scotland and Wales.
The draw is managed by GiftXtra Innovations Limited and independently operated on behalf of GiftXtra Innovations Limited by a certified and accredited draw operator, Randomness and Integrity Services Ltd. T/A as Random.Org (Premier Business Centres, 8 Dawson Street, Dublin Ireland). The draw mechanism has been evaluated and certified by GLI (Gaming Labs International).
Each Lucky Gift Card Pack is entered into two Product Promotion draws the day following the sale of the Lucky Gift Card Pack.
What prizes are available to be won and the chances of winning a prize?
The first Product Promotion draw is for the £24,975 prize which has a 1 in 100,000 probability to win.
The second Product Promotion draw is for smaller prizes ranging from £5 - £75 which has a 1 in 20 probability to win.
The value of the daily prize fund will be equivalent to 4% of the previous day’s sales.
Any winnings up to £75 from the selection to Play in the second Product Promotion draw linked to the Lucky Gift Card Pack will be added to the guaranteed £25 One4all Gift Card value on activation. If the prize you have won is above £100, please contact us at contactus@giftxtracards.com to choose how to receive your pay out value.
If you did not win a prize or you chose not to Play in the Product Promotion draws, the One4all Gift Card will be loaded with the guaranteed £25 value on activation.
How do I check if I won?
Visit www.giftxtracards.com/activate
correctly enter your 16 digit Lucky ID (shown on the back of your card);
register your contact details;
you will then have the option to ‘’Play and Activate’’. On selecting to ‘’Play and Activate’’ you will then access the draw wheel that will reveal if your Lucky ID has won or not.
Do I have to play the Product Promotion draws?
No, you do not have to play in the Product Promotion draws however you must still activate your One4all Gift Card from the Lucky Gift Card Pack. You will have the option to Don’t Play and Activate. This will then activate the One4all Gift Card and add the guaranteed £25 value.
Why is my Lucky ID not recognised?
You must wait at least 24 hours from the date of purchase to activate your One4all Gift Card from the Lucky Gift Card Pack and choose whether to enter the Product Promotion draw.
Please also check that you are entering the Lucky ID correctly.
If you are still having issues, please contact us at contactus@giftxtracards.com
ACTIVATED ONE4ALL GIFT CARDS
When will I be able to see and spend the funds on my One4all card?
The funds will appear on your card 24 hours after activation.
Where can I spend my One4all Gift Card?
You can spend your One4all Gift Card in-store or online with over 180 top retail brands in the UK; click here to view the full retailer list.
How long do I have to use my One4all Gift Card?
There are 18 months from the date the card was purchased to use the full balance on your card. After this period, a monthly fee (called a nominal processing charge) of 90p will be deducted from your card until the balance reaches 0.
The 'Month/Year' listed on the card is just the date which needs to be entered when ordering online!
How do I check the balance on my One4all Gift Card?
There are multiple ways to check the balance on your card; we highly recommend downloading the One4all App to easily access your card details, balance & transaction history!
App
-Download the One4all App
-Add your card
-Your balance will be displayed on the top right hand corner of the gift card image
Online
-Scan the QR code on the back of your physical card or type www.one4all.com/one4all-checkbalance into your browser
-Select and enter either your 'card ID' or 'card number'
-Enter your 3 digit CVV2 code
-Click 'Check Balance'
-Your balance will be displayed on screen
Text Message
-Text 'My Balance' followed by your 'card number' to 57887
-You will receive a text message stating the balance
Phone
-Call 0330 828 0881
-When prompted, enter your 'card number'
-When prompted, enter your 'CVV2'
-Your balance will be stated during the phone call and the call will be automatically ended
What do I do if my One4all Gift Card is lost or stolen?
If your Lucky Gift Card Pack is lost or stolen before you have activated it, please call GiftXtra on 0203 830 2266.
If your One4all card is lost or stolen after activation, please call the One4all customer service team immediately on 0370 084 4444.
I still need help, how can I contact you?
If you need to speak to us about the Lucky Gift Card Pack before it has been activated, you can get in touch using the following contact details.
Email: contactus@giftxtracards.com / Click here to fill out our contact us form
Phone: 0203 830 2266
After activation, if you need to speak with the One4all customer service team, you can get in touch using the following contact details.
Email: Click here to fill out our contact us form
Phone: 0370 084 4444
Our operating hours are Monday to Sunday 8am - 8pm.
Click here for a full list of FAQs regarding your One4all Gift Card!